Customer Experience Executive

Job Description

JD – Customer Experience Executive

• This position acts as an interface between the mall management and the internal & external customers.
• Managing the entire day to day functioning of the mall
• Incharge & supervision of Information Desk, Food Court, Parking Management, Security, House Keeping, Maintenance etc.
• Co-ordination with other departments of the mall to ensure smooth operations.
• To check with daily mall report and department reports
• Shall devise systems and procedures to ensure customer’s delight.
• Introduce measures & facilities in the mall to improve customer experience.
• Dealing with issues and responding to complaints & grievances.
• Thorough Mall round for cleaning & ensuring the upkeep of mall
• Loyalty enrollment & registration along with GV and gifts trackers
• Handling promotional activities
• Kitchen Audit
• Retail Store Audit
• Data management with respect to footfall / vehicle counts etc.
• Oversee the working of other operations sections/ activities like Horticulture / Pest Control / Food Sampling / R & R / Agency staff onboarding / agency attendance
• Lost and Found Management