Assistant Manager - Loyalty & Referrals
Pune, IN
Job Description
Job Title: Loyalty and Referral Manager (Individual Contributor )
Location: Mumbai
Job Type: Full-time
Overview:
Join our dynamic team as a Loyalty and Referral Manager, where you will take a proactive, hands-on approach to develop and manage customer loyalty and referral initiatives. Your insights and actions will enhance customer retention while driving program engagement.
Key Responsibilities:
- **Driving loyalty and referral business from existing customers and relevant stakeholders in given timeline , desired results needs to be maintained in launch and sustenance .
- **Engage with customers to gather feedback, understand their motivations, and foster relationships that encourage participation in loyalty and referral activities.
- **Develop engaging promotional materials and communication plans to inform customers about loyalty initiatives and referral opportunities.
- **Work closely with marketing, sales, and customer service teams to ensure a consistent approach to customer engagement.
- **Market Research:** Stay informed on industry trends, competitor offerings, and customer preferences to continuously refine loyalty strategies.
- **Compliance Monitoring:** Ensure that all programs adhere to legal standards and ethical guidelines within the industry.
Competencies