Assistant Manager - CRM

Job Description

Assistant Manager – CRM

Qualification: Graduate (Hospitality preferred)

Experience: 2–4 years in Customer Relationship Management, Customer Care, or Collections.

Key Responsibilities:

• Act as the first point of contact for customers and conduct welcome calls.

• Handle queries, feedback, and complaints; ensure timely closures.

• Manage collections: demand/pre-due reminders, follow-ups, defaulter tracking, and closures.

• Coordinate on agreements, housing loan approvals, and customer documentation.

• Support with reports, MIS, account reconciliation, and ledgers.

• Manage customer visits, handovers, and pre-possession readiness.

• Facilitate smooth transition to facilities team post-handover.

• Regular site visits and customer updates on progress, customization, and possession.

• Assist in resident engagement events and customer meetings.

• Be the customer’s voice for service and product improvements.

Desired Profile:

• Excellent communication (verbal, written, listening).

• Confident in customer interactions.

• Proficient in SFDC, MS Office; basic SAP knowledge.

• Basic understanding of legal and construction concepts.

Competencies