Executive - Recovery & Collection

Job Description

JOB BRIEF

We are looking for a detail-oriented and result-driven Executive – Billing & Collections to manage billing, collections, accounts receivable, customer reconciliations, TDS reconciliation, and dispute resolution. The role involves ensuring timely billing, accurate customer account management, prompt collection of outstanding dues, and compliance with company policies and statutory requirements.

The ideal candidate should have experience in Accounts Receivable, Billing, Collections, and ERP systems such as SAP ECC/SAP S/4HANA, preferably in the Retail industry.

KEY RESPONSIBILITIES

• Validate billing documents, debit/credit notes, and coordinate with Shared Services for invoice processing.
• Ensure timely and accurate billing while resolving billing discrepancies and customer queries.
• Monitor outstanding receivables and follow up through calls, emails, and meetings to achieve collection targets.
• Track payment commitments, escalate overdue accounts, and review security deposit coverage for risk accounts.
• Perform customer account reconciliations, resolve payment allocation issues, and close outstanding reconciliation items.
• Coordinate with customers and internal teams to resolve disputed invoices.
• Reconcile customer TDS deductions with ledger balances and Form 26AS, follow up for TDS certificates, and coordinate with the Taxation team to resolve mismatches.
• Verify and account customer receipts (RTGS, NEFT, IMPS, cheques, etc.) and ensure timely cash application in SAP.
• Support month-end and year-end Accounts Receivable closing activities and provide audit documentation.
• Maintain accurate customer records, billing information, and collection updates in SAP while ensuring compliance with internal policies and statutory requirements.
• Identify opportunities to improve billing accuracy and collection efficiency.

KEY SKILLS

• Experience in Billing, Accounts Receivable, Collections, Customer Reconciliation, or Credit Control.
• Hands-on experience with SAP ECC/SAP S/4HANA.
• Knowledge of TDS accounting and Form 26AS reconciliation.
• Advanced Microsoft Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, MIS reporting).
• Strong analytical, problem-solving, negotiation, and communication skills.
• Ability to manage multiple customer accounts and collection portfolios.