Building Manager

Job Description

• Building client relationship, understanding & identifying client needs.
• Implementation of defined CRM process, scheduling meeting, keeping a track of action points & closure of the same 
• Handling Move in and Move Outs- the manager is responsible for inspecting the unit, checking for damages. Responsible for Asset verification, repairing damages if any.
• Will be responsible for service delivery to all the clients as per requirement. Ensure smooth running of all services in the premises.
• Efficient governance of assign operational budget & keeping the expenses under tolerance
• Shall manage the entire building operations in co-ordination with outsourced team
• Synching with cluster SME for any kind of guidance, troubleshooting & clarity on governance checks 
• Ensure service delivery by outsourced team as per SLAs.  Making sure that SLA, MIS & MMR are scheduled as per defined frequency
• Short falls in service identified by SMEs, documenting the same and highlighting to outsourced team manager with corrective actions to ensure non repeat of the short falls.
• To focus on using best business practice to improve efficiency, by reducing operating costs while increasing productivity.
• Shall be responsible for strategic planning and day-to-day operations, particularly in relation to buildings and premises.
• Shall be responsible for all statutory and legal compliances for all his buildings.
• Planning for future development in line with strategic business objectives; managing and leading change to ensure minimum disruption to core activities.
• Shall be responsible for planning and getting implemented all preventive maintenance activities through outsourced team, with least disruption to business and client service.
• Shall be responsible for planning end of life replacement of equipment’s in consultation with Technical SME.
• Keep track of completion of all helpdesk service requests from clients all complaints to be closed with corrective actions to prevent recurrence of the client complaint.
• Review /suggest / approve plans and procedures for handling complaints or requests from building Clients or occupants
• Assist Clients, prospective Clients, and the building owners in space planning and estimating costs while maintaining established building standards
• Assist team with accounts receivable including late fees, CAM collection /reconciliations,(ensure optimal cash flow by setting a date to collect rent each month and strictly enforcing late fees) defaults, and disputes
• Review / approve monthly utility billings to Clients and ensure timely collection of the same.
• Responsible for the physical management of the property, including regular maintenance and emergency repairs. May include/engage contractors to get the job done.
• Regularly inspect Client spaces, public, mechanical, and ground areas to ensure property maintenance and cleanliness.
• Responsible for operation of M&E Services (Power, Water, AC, Lifts, FPS, STP), cleaning, Waste Management, Pest control, Gardening, Physical Security, Traffic & parking management, Food Court Management, AMC management
• Shall be responsible for attending to all emergency breakdowns in his buildings, as per contingency plans.