Assistant General Manager - Operations

Job Description

JD - AGM - Operations

Key Responsibilities:

1. Operations Management:

• Oversee day-to-day operations across multiple mall locations to ensure seamless functioning.
• Monitor key operational metrics and take corrective actions where necessary.
• Ensure compliance with company policies, standards, and guidelines in all aspects of operations.

2. SOP Development and Implementation:

• Develop comprehensive and practical Standard Operating Procedures (SOPs) for operational activities.
• Train and guide teams across locations on SOP adherence.
• Regularly review and update SOPs to align with industry best practices and business goals.

3. Audit Management:

• Plan and conduct operational audits of other malls to ensure adherence to company standards.
• Evaluate existing processes and practices to identify gaps and risks.
• Document audit findings and provide actionable recommendations.

4. Audit Report Preparation:

• Prepare detailed and accurate audit reports highlighting observations, non-conformities, and areas for improvement.
• Present audit findings to senior management with clear recommendations for corrective actions.

5. Process Improvement:

• Identify inefficiencies in current operations and propose process enhancements.
• Implement approved process changes to improve efficiency, cost-effectiveness, and customer experience.
• Monitor and measure the impact of implemented changes.

6. Stakeholder Collaboration:

• Collaborate with mall managers and departmental heads to align operational objectives.
• Act as a liaison between corporate leadership and on-ground teams to ensure consistent execution.
• Address escalated operational issues effectively and efficiently.

7. Compliance and Risk Management:

• Ensure compliance with all legal, regulatory, and safety requirements.
• Identify potential risks and implement preventive measures to mitigate them.

8. New development & initiatives:

• Working and aligning with Vendors / Partners and explore new development possibilities & initiatives on process improvements.

Skills:

• Strong knowledge of operational processes, SOP development, and audit methodologies.
• Excellent analytical and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication skills.
• Proficiency in MS Office and audit management tools.

Competencies